Frequently Asked Questions
What is your production lead time?
7–40 days depending on project size. Standard soft play sets: 7–15 days. Mid-size playgrounds: 15–25 days. Large custom projects: 25–40 days. Shipping time is quoted separately by destination.
How long is the warranty?
1 year on equipment, with spare parts supply and technical support during the warranty period.
Is there a minimum order quantity?
No strict MOQ. We quote by design, size and theme — from a single soft play set to a full indoor playground or trampoline park.
Do your products have certifications?
Yes. Our equipment is certified to EN 1176 / EN 1177 and ASTM standards.
How big is your factory?
Our factory covers more than 3,000㎡, handling design, production, and export in-house.
Do you provide installation overseas?
Yes. We provide one-stop service from planning and design to production, installation, and after-sales support, with 1,600+ projects delivered across the Middle East, Southeast Asia, South America, North America and Africa.